You’re overspending on Gainsight by up to 3x
The #1 Gainsight Alternative.
Gainsight merely bolted AI onto it’s legacy CSP. Oliv offers purpose-built CS agents atop a context graph from day one.
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Your annual savings
Your annual savings
$37,30068% Less than Gainsight
Results of switching from
Gainsight to Oliv
"We had CSMs struggle with coverage and complex dashboard. Oliv's agents tell us what we need to know and help CSMs prioritize."
Director of Customer Experience
IT, Managed Services
Oliv vs Gainsight:
Customer Success Features Compared
See how Oliv compares against Gainsight in customer health scoring, churn prevention, renewal management, onboarding, and customer success automation, from identifying risks to taking the next step.
Blends signals, support and usage into a score with a CSM still having to interpret what changed.
Oliv maps calls, tickets and usage to a context graph with the agents notifying CSMs automatically.
Calculated based on on configured health metrics and usage signals. Requires constant maintenance.
Oliv rebuilds from live context such as usage, conversations with a fresh forecast, automatically.
A CS admin will need to configure campaigns and playbooks in advance.
Oliv's agent Onboarding Tracker follows the handoff process and builds a plan from scratch.
Gainsight offers templates and account data with the CSM needed to build out the actual review.
Oliv drafts the deck with a clear agenda automatically, pulling in adoption data and last QBR's context.
Signals surface based on the configured triggers with expansion opportunities restricted to rep instinct.
Oliv’s agent surfaces expansion signals as soon as they emerge, looping in the relevant AE too. Act while the signal is still fresh!
N/A as Gainsight does not offer autonomous agents.
Oliv's super-agent Olivia carries the full context of every account and delivers one morning brief pulling every agent's work together.
$150$59(61% less)
Purpose-built AI Agents foryour CS team
Oliv maps every customer interaction, usage metric, support ticket and documentation onto one context graph to score health better than your best senior CSM would, then acts, before you’d have thought to ask.
Five to focus on. Priya’s book
Portfolio Manager
Weekly scan for the Monday 1:1; prep due
Weekly scan for the Monday 1:1; prep due
6s
Cross-checking open tickets
4s
Found 14 closed tickets, and 3 open tickets across 5 accounts.
Drafting the 5-account brief for Priya
11s
Prep is done. Priya's five priorities this week are Hylarox and NovaOps (at risk), UrbanPeak and Heliosoft (watch), and Maple Retails (QBR ready). Each row has the reason and the next step.
Q1 forecast. $4.2M pipeline
Retention Forecaster
Weekly Monday scan across every renewing account
Reading product usage across 84 accounts
1s
Checking call sentiment on at-risk accounts
5s
Gathering full context of account via call transcripts, emails, in-person meeting
Rebuilding the forecast and posting to Slack (Slack)
10s
Forecast rebuilt. $2.8M secured, $980K watch, $420K at risk. Three accounts slid from secured to watch this week: Heliosoft, UrbanPeak, and Redwood Analytics. Slack post pinned in #cs-leadership.
Expansion Signal at HighReach
Gold Digger
New team expansion is announced
Signal triggered via Gong call
33s
Checking contract & sponsor
12s
A new team joined last month and the exec sponsor is active — this is organic.
Briefing CS team in Slack
1s
This is a real expansion signal, not a blip. A new team of 12 onboarded organically last month, the sponsor is engaged, and seats sit at 94%. I've drafted the play: lead with the team plan upgrade
Maple Retails, Feb 27
QBR Builder
QBR with Maple Retails tomorrow
Reading product usage last 90 days
6s
Pulling past QBRs
5s
Gathering context of last 4 QBR’s
Drafting deck and five-bullet agenda
15s
Deck is built. Six slides covering adoption up 22 percent, EMEA rollout, Forecaster path to 90 percent, and the 2027 renewal. Five-bullet agenda pinned. Three notes to walk in with: co-founder owns the renewal, new EMEA team, pricing pilot.
Forecaster usage down by 45%
Module Activator
Usage dipped, finding out who stopped and why.
Correlating usage and logins
3s
Mapping users and daily activity
12s
It's isolated to the data team — their integration broke after a migration.
Booking an enablement call with CSM
1s
Found it — the dip is just the data team, whose integration broke in last week's migration. Everyone else is steady. I've sent them the updated setup guide and booked an enablement call for Friday; dashboards and automations are unaffected.
New Salesforce fix shipped
Release Messenger
New module for Salesforce just landed
Reading the Slack #release channel
3s
Filtering target customer
12s
Finding all customers using old salesforce module.
Drafting targeted outreach
1s
Twelve customers use SF field-sync. Each email references the exact tickets they filed in November and the workaround they were using. Drafts sit in your Gmail, ready to send.
New ticket · P1 flagged
Support Triage
New ticket, reading it before it sits in a queue
Reading history and past tickets
3s
Searching known issue
12s
Found: SAML clock-skew issue. We have a documented fix.
Briefing CS team in Slack
1s
Resolved without escalation. The "login loop" was the known SAML clock-skew issue, so I replied with the two-line server fix and confirmed it worked. I also spotted 3 similar tickets this month from enterprise accounts and flagged the pattern to engineering.
Closed-won. Lemlist
Handoff Hank
New customer - building the handoff before
Pulling deal terms & notes
3s
Mining the discovery calls
12s
They bought for SSO and onboarding speed-noting both as success criteria.
Briefing CS team in Slack
1s
Handoff’s done. The brief covers Why they bought(SSO plus onboarding speed), the $48k ARR scope, and every promise sales made-inducling the March security review. Kickoff is proposed for Tuseday, so CSM
KickOff Complete. SmartLead
Onboarding Tracker
Kickoff done — tracking them to first value.
Creating milestones and checkin
3s
Checking milestones
12s
SSO setup has stalled for 4 days — their admin is the blocker.
Booking a setup session
1s
Onboarding is back on track. 2 of 3 milestones are done; SSO stalled with their admin, so I sent the exact SAML steps and booked a 15-minute setup session for Thursday. At this pace they hit first value inside two weeks — a week ahead of plan
Migrate with ease.
Migrate your customer data to Oliv with ease, connect your existing communication, support and usage tools, and get your AI agents up and running without starting from scratch.
See All Integrations
Live in two weeks. No admin required.
Gainsight CS scores 6.6 on Ease of Setup and 6.9 on Ease of Admin on G2, its two weakest marks. Reviewers describe complex setups and ongoing administration that often require a dedicated Gainsight administrator just to keep the platform running. Oliv doesn't ask for one.
Connect your tools
Salesforce or HubSpot, your support desk, your call platform. A few clicks, not a project plan.
Configure once
Health scoring, renewal cadence, and onboarding milestones set up with your team, not handed to an implementation consultant.
Start reviewing
Agents start working from the first connected call. Review, adjust, and hand off as much or as little as your team's ready for.
Still deciding? Here's a deep dive
Gainsight pricing: the real cost per user
What Gainsight actually costs once implementation, training, and premium support are counted in.
Pricing
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